Please carefully read the "ensage Terms of Use" (hereinafter referred to as "Terms of Use") and the "ensage Product and Service Ordering Terms" (hereinafter referred to as "these Terms") before ordering products or services through www.ensage.tours website and the ensage App. The www.ensage.tours website and the ensage App (hereinafter collectively referred to as "the Platform") are operated by Sage Cycling Tech International Co., Ltd. (hereinafter referred to as "the Company").

1.1 The services provided by the Platform include but are not limited to, allowing unspecified natural persons or legal entities to access, browse, and use the content on the Platform, apply for a membership account on the Platform, and order any products or services provided by related natural persons, legal entities, or third-party suppliers (hereinafter referred to as "Suppliers") (hereinafter collectively referred to as "the Services"). Anyone in the world, regardless of nationality, who uses the Services, as well as those using the Services through the aforementioned natural persons and legal entities, are referred to as "Users" in these Terms.

1.2 Before agreeing to order or use the Services provided by the Company, Users should read and fully understand the Terms of Use and these Terms. By completing the reservation of goods or services on the Platform, Users indicate that they have read, fully understood, and agreed to unconditionally comply with the Terms of Use and these Terms. If Users have not read or do not agree to accept the Terms of Use and these Terms, they should immediately stop accessing, browsing the content of the Platform, and using the Services.

1.3 In the event of any discrepancies between the provisions of these Terms and other policies or rules, the contents of these Terms shall prevail. Matters not stipulated in these Terms shall still apply to other policies, terms, or rules published on the Platform, such as the "ensage Terms of Use," "ensage Privacy Policy," "ensage Cookie Policy," "ensage Platform Authorized Content Access Terms," etc. All the aforementioned terms are available on the Platform, and Users agree that they have read them in detail.

1.4 The Platform may introduce additional terms applicable to specific events, activities, or promotions in the future, which will be disclosed to Users via appropriate web pages, Apps, emails, SMS, messages, etc., along with the applicable specific events, activities, or promotions. For these specific events, activities, or promotions, the additional terms are special agreements of these Terms. In case of any conflict in interpretation, the additional terms shall take precedence over these Terms.

1.5 The Platform may revise any policies, these Terms, and additional terms from time to time as required by law or when necessary. The Platform will announce the revised content and marked dates through web pages, Apps, emails, SMS, messages, or push notifications at least 7 days before the effective date of any policy, these Terms, and additional terms revision. If Users continue to use the Services after the Platform publishes the revised notice, it indicates that they agree to accept and be bound by the updated policies, these Terms, and additional terms. If Users do not agree to accept these Terms, they should immediately stop using the Platform and the Services.

1.6 These Terms are written in Traditional Chinese. Any translated versions in other languages are for reference only and should not be used for interpretation or application of these Terms. In case of any discrepancies, the Traditional Chinese version shall prevail.

1.7 If any part of these Terms is deemed invalid or unenforceable by law, the remaining parts of these Terms shall remain valid and enforceable and shall not be affected.

2.1 Through the Platform, Users can select and purchase products or services provided by Suppliers. Except for some orders that are established immediately after the User places an order, other orders are established only after confirmation by suppliers. Users are advised to read the information on each product page before ordering. Users agree to receive notifications of successful reservations through SMS, email, or the Platform App, and understand that the estimated timeline for the Supplier to respond to the order is for reference only and may be adjusted according to actual circumstances.

2.2 Both the Company and the Suppliers reserve the right to refuse or cancel any reservations or orders that may violate these Terms.

2.3 Users must make payments in the manner specified by the Platform. Suppliers are not obligated to process or execute Users' orders until the payment process is completed. Users must not provide false personal information, create false identities, or impersonate others. Users must not use invalid or unauthorized financial cards, credit cards, or other electronic payment instruments for reservations or orders. Users bear the risk of providing false information and may not claim compensation or assert any rights against the Platform or the Company, which may seek damages, litigation costs, and attorney fees from Users.

2.4 Users agree and understand that the Services provided by the Platform, including but not limited to products or services, are provided by external third-party partners or suppliers. The Company does not operate or own the aforementioned goods. Therefore, issues related to the quality, content, delivery, warranty, and defect liability of products or services are specified by the suppliers on the product pages. Suppliers have the authority to accept or decline reservations or orders and bear the responsibility of providing all services as described on their pages. The Company does not endorse suppliers or third-party services and content. Users bear the risks arising from using the Platform and the Services may not claim compensation or assert any rights against the Platform or the Company.

2.5 If Users have any questions or dissatisfaction with the services or products provided by suppliers, they should first seek remedies or solutions from the suppliers to protect their rights. If Users cannot successfully contact the suppliers, they may choose to contact the Platform's customer service. The Platform's customer service will assist Users in contacting suppliers as much as possible, but Users understand and agree that the Platform cannot guarantee that suppliers will respond within a reasonable time or satisfy any rights claimed by Users. If the issue cannot be resolved, Users may also seek help through other legal channels.

2.6 If Users cause loss to Suppliers or related issues arise from using the Services, Users and Suppliers should communicate and seek solutions and bear compensation responsibilities through legal means. The Platform and the Company are not responsible for any obligations or rights.

2.7 Users understand and agree that individual services provided by suppliers may incur additional fees or taxes depending on the actual situation. Users may be obliged to pay relevant amounts to suppliers or tax authorities.

2.8 When Users provide information about third parties (such as consumers, contacts, or recipients), they must ensure that such third parties have agreed or authorized Users to provide their personal data to the Company, and must ensure that these third parties understand the contents of these Terms and agree to the collection, processing, and use of personal data as described in these Terms and the "ensage Privacy Policy."

2.9 For issues related to personal data and privacy protection arising from Users' use of the Services, as well as ordering products or services through the Platform from Suppliers, please refer to the "ensage Privacy Policy."

2.10 If Users cancel reservations within the cancellation period specified by the Platform or Suppliers at the time of booking, then once the cancellation is successful and the User has received notification from the platform, or if the service purchased by the User is canceled according to the usage conditions and restrictions set by the platform or supplier, the amount paid by the User will be refunded in the same manner as the payment was made. Users understand and agree that the refunded amount may differ from the original payment amount due to the timing of the cancellation, exchange rates, and fees or service charges from credit card companies or payment service providers. For the refund process, please refer to the relevant provisions of these Terms.

2.11 The Platform may set additional terms for each promotional code. The Company or its affiliates or operators may issue promotional codes as rewards for Users. The use of promotional codes can only be per the additional terms, and they must be obtained legally. They must not be copied, sold, transferred, or made public in any way unless expressly permitted by the Platform. Promotional codes cannot be exchanged for cash. If the Company determines that the User's use of promotional codes is incorrect, fraudulent, illegal, or violates the terms of use of promotional codes or these Terms, the Company reserves the right to withhold any benefits obtained by the User using promotional codes and may pursue related civil and criminal liabilities.

2.12 Products or Services purchased by Users from the Platform are for personal use only and must not be used for commercial purposes or in a manner inconsistent with personal use (including abnormal or excessive reservations or orders of specific products or services, followed by cancellations).

2.13 The Company and the Suppliers reserve the right to refuse or cancel any reservations or orders that may violate these Terms.

3.1 If Users book related products or services through the Platform after the reservation is successful, Users will receive an email and platform notification confirming the order. This will include an order number and an electronic voucher detailing the services purchased by the User. Users can choose to print it out or present the electronic voucher.

3.2 Users understand and agree to abide by any additional conditions and restrictions set by the Platform or Suppliers for the use of electronic vouchers. This includes but is not limited to: Users must present documents or information requested by the Platform or Suppliers (such as an identity document with the User's photo, order number, electronic voucher, etc.) within the usage period and location specified in the electronic voucher. If Users fail to meet the usage conditions and restrictions set by the Service or Suppliers, Users acknowledge and agree that they may not be able to redeem the products or services specified in the electronic voucher and will not be eligible for a refund.

3.3 Users understand and agree that if the electronic voucher or order number is lost or stolen, the Company or Suppliers are under no obligation to reissue the electronic voucher or provide the services detailed in the voucher for redemption. Furthermore, if an User attempts to unlawfully exchange a voucher, including but not limited to the User not reaching the legal age required for the service content endorsed by the electronic voucher, or if the electronic voucher has other reasons that make it non-exchangeable, the company or supplier has the right to refuse to accept the exchange of the electronic voucher, and no refund is required.

4.1 Insufficient Group Size

4.1.1 As of the supplier's specified registration deadline, the minimum number of participants required to form a group is not met.

4.1.2 A full refund will be provided for failure to reach the required group size.

4.1.3 The Platform will notify Users via email and platform notification on the day of the registration deadline whether the group is formed or not. Users can also check the status of their order themselves.

4.2 User Cancellation

4.2.1 If a User cancels an order due to personal reasons, the refund will be processed according to the following standards after deducting necessary expenses:

If the User applies for cancellation more than 15 days before the departure date (including the 15th day), a full refund will be granted.

30% of the order cost will be deducted as a handling fee for cancellations made 2-14 days (including the 14th day) before the departure date.

50% of the order cost will be deducted as a handling fee for cancellations made 1 day (including the day itself) before the departure date.

No refund for cancellations made on the day of departure or for no-shows without notice.

In cases of force majeure (such as typhoons or heavy rain warnings), the Supplier will inform Users via Platform email and notification whether the order is canceled by 20:00 local time one day before the departure date. Subsequent refunds will be made after deducting necessary expenses.

If the Supplier can prove losses exceeding the above refund provisions, the refund amount will be calculated based on the actual damages.

4.2.2 If before departure, the Company or Supplier determines that there is a credible threat to the User's life, body, health, or property safety in the destination area, the above provisions for force majeure apply, and the contract may be terminated with a refund.

4.2.3 If a User requests a change of date due to personal reasons, it will be treated as a cancellation and handled according to the aforementioned cancellation terms.

4.3 Order Changes

4.3.1 If a User needs to change the content of an order, it will be treated as a cancellation and handled according to the provisions of "Section 4.2 User Cancellation" of these Terms.

4.3.2 If the order is canceled by the Supplier, a full refund will be issued.

5.1 In case of force majeure (such as typhoon warnings, heavy rain warnings, etc.), Suppliers reserve the right to adjust or cancel orders; for any changes in fees, Suppliers should proactively contact the Platform's customer service, and the Platform will handle the price adjustments for Users. If Users do not receive relevant notifications or refunds, they should contact the Company.

5.2 For reasons other than force majeure, if Users fail to participate or collect the ordered products or services within the specified time or location stated in the order, leading to the cancellation or reduction of the order by the Supplier, Users must bear responsibility and cannot request a refund. If Users cannot participate or have to stop participating in the ordered products or services due to personal health issues or other personal reasons, it is considered as participation, and no refund is possible.

5.3 As Suppliers on the Platform may be from different parts of the world, order cancellation times will be determined based on the time zone of the respective Supplier. Suppliers may need several working days to process cancellations, handling fees will be charged according to the cancellation policy of the products or services purchased, and refunds will be made after the cancellation process is completed in the original manner of payment.

6.1 Users acknowledge that the content, products, and services listed on the Platform and Services pages may be related to sports, fitness, and traffic safety and involve certain risks. Users understand that it is their responsibility to seek medical advice and comply with relevant regulations before using the Platform and Services. Users agree that the Company is not responsible for any damage suffered by Users due to these risks.

6.2 Users acknowledge that the Platform may promote its services or provide promotional messages through website postings, EDMs, etc., but the content of related products and services is still provided and managed by the Suppliers.

6.3 If Users violate any content of these Terms, Users agree that the Platform and the Company will not bear any obligations or responsibilities for their actions, and may cancel any established orders without any refund.

6.4 Regardless of the User's nationality, if the service ordered by the User requires travel to other countries, the User should independently understand the current entry regulations of the destination and comply with local laws. Since visa and medical examination regulations of countries may change temporarily without notice, Users should reconfirm the current regulations before departure.

6.5 The Platform strongly recommends that Users purchase relevant insurance based on their needs before departure.

6.6 If Suppliers display or sell products through the Platform, they must not complete transactions with Users outside of the Platform without prior written consent from the Platform. If this is violated, the Platform will not be able to assist in refunding disputed payments or help Users assert any rights for such orders.

7.1 If Users have any questions about the services, content, intellectual property rights of the Platform, or these Terms, please contact the Company's customer service directly (email: [email protected]). The Company will handle it as soon as possible.